Sometimes when you’re using your standing desk, unusual behavior may result because of a malfunction. Without the proper instructions and guidance, it can seem impossible to get the table back to normal functionality again. This article aims to provide instructions for electric standing desk troubleshooting, provide definitions on error codes, and solve problems that may arise with Progressive Desks height adjustable desks. Keep reading if you’re experiencing a problem that may fall under this issue!
Possible Symptoms
The first part of height adjustable desk troubleshooting is to recognize behavior that is not normal with the desk. Some of these problems may be fixable by the user themselves, and some may need further diagnosis by a Progressive Desk representative.
Issues a User Can Fix
If your desk is showing any of the below symptoms during operation, it may be fixable by user and not require the intervention of a Progressive Desk representative.
- Uneven tabletop during up and down travel of the desk.
- Standing desk error codes showing up on the hand remote’s display beginning with E, or complete codes named H01 or ASR.
- Display on the hand remote or buttons not responding.
- The standing desk won’t go up or down.
Unfixable Issues (Please Contact Progressive Desk)
The issues listed in this section most likely cannot be fixed by the user and will require a Progressive Desk representative to work out a solution. Please take a video or photos showing the symptoms and send then to sales@progressiveautomations.com.
- Clicking inside the leg housing.
- Unsmooth travel of the desk up or down
- One leg completely stopped while the other is still moving.
- Excessive heat or burning smell coming from control box.
Slow Movement of Your Desk, or Moving Down On its Own
If your desk is moving slowly, especially when traveling upwards, it may be overloaded. Please observe the weight limits of each desk and remove load accordingly. Keep in mind that the weight specifications do not have the weight of the tabletops factored in.
|
Model |
Economy Ryzer |
Solo Ryzer |
Corner Ryzer |
V Ryzer |
|
Weight |
155lbs |
270lbs |
330lbs |
330lbs |
Error Codes for the Solo, Corner, and V Ryzers
Below is a list of standing desk error codes that may show up and cause problems with a standing desk:
The error codes from E01-E04 are usually issues involving supply of power to the control box or an internal fault with the programming inside. Please unplug the control box for 10-20 minutes and then plug back. Perform the Reset Procedure and check for functionality afterwards. If the desk still has E01-E04 error codes, please contact our customer service for support.
If your desk displays error codes E07-E08, the desk is most likely uneven because of a communication error between the control box and the legs. The legs are constantly given feedback to the control box during travel to ensure that each leg is running at the same speed as each other regardless of how the load is distributed across the legs. If these codes occur, please run the Reset Procedure outlined below. Table will decrease its minimum height slightly during this procedure. Please ensure nothing impedes the table’s travel during this procedure.
The H01 code means that the control box has overheated from continuous movement of the table lift. Please allow to rest for at least 10 minutes before operation of the lift again.
Before running the reset procedure on the tabletop, please ensure that all connectors have been reseated (unplugged and plugged back in). The reset procedure is as follows:
- Lower desk all the way to the bottom of its travel by holding the down key. Release key.
- Press and hold the down key again for around 7-10 seconds. Once ASr shows on the display, release the down key.
- Press and hold the down key again and hold. Desk should move down slightly and then up again. Display should show height readout once again.
- Check if the desk is level and operating normally. If not, please contact our support team.
Error Codes for the Economy Ryzer
When looking specifically at the Economy Ryzer, if you get E01 or the E02 code, please allow the table to rest for 18 minutes before operating it again.
If E03 or E04 codes show on the remote, the desk may be overloaded. Please lessen the load a confirm there is not more than 155lbs on the desk frame itself. The weight of the tabletop must be factored in as well.
If the E20 or E30 codes show on the display, please perform the Reset Procedure below:
Before running the reset procedure on the tabletop, please ensure that all connectors have been reseated (unplugged and plugged back in). The reset procedure is as follows:
- Lower desk all the way to the bottom of its travel by holding the down key. Release key.
- Press and hold the down key again for around 7-10 seconds. Once ASr shows on the display, release the down key.
- Press and hold the down key again and hold. Desk should move down slightly and then up again. Display should show bot.
- Check if the desk is level and operating normally. If not, please contact our support team.
Unresponsive Remote
If one or more buttons on the hand remote that came with your desk do not work, please unplug the remote from the control box, blow off any particulate on the plug, and seat firmly back into its slot in the control box. If the remote is still unresponsive in some for, please contact a Progressive Desk representative.
Conclusion
In this article, we have covered the many methods of electric standing desk troubleshooting. Using listening, observing, and error codes, the severity of the problem can be determined and divided into 2 categories. One of which can be fixed by the owner, and the other which will require the help of a Progressive Desk representative.
If you have any queries, or would prefer to speak with a Progressive Desk representative before tackling any issues yourself, please contact us and we’ll be glad to help!
